FAQ
WHEN WILL MY ORDER SHIP?
Ready to ship items will ship within 2 business days of purchase. Made to order items ship within 7 business days of purchase. Custom orders vary, but typically ship within 2-3 weeks of purchase.
HOW LONG DOES SHIPPING TAKE?
We offer 1 shipping speed, which is ground USPS shipping. This typically takes between 2-5 business days, but can take longer over the holiday season.
WHAT IS YOUR RETURN POLICY?
Our current policy as a small business is that all items are final sale. With that being said, if there is an issue with your order please reach out to hello@stitchedinthecity.com for assistance. We want you to be happy with your order!!
DO YOU OFFER FRAMING?
Not yet.... but it is in the works for 2026... stay tuned!
DO YOU TAKE CUSTOM ORDERS?
Periodically we are open for custom pieces, if there is a custom inquiry tab at the top of the site it means we are open for business! If not- hang tight- we can only take a handful of orders at a time. For any questions you can reach out to custom@stitchedinthecity.com
DO YOU OFFER WHOLESALE?
We do have some options available for wholesale! If you are interested in selling our products please reach out!
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